Privacy Policy

1. Introduction
This privacy policy explains how we collect, use, and protect your personal data when you use our website and online booking system.
By using our site, you accept this policy.

2. Data Controller Identity
Data Controller: Hôtel-Résidence La Gioia
Trade name: Résidence La Gioia
Address: 3, rue Robert Schuman, 68390 SAUSHEIM – France
Email: contact@lagioiahotel.com
Phone: +33 (0)3 89 45 22 30

3. Data Collected

Identity data: first and last name
Contact data: email address, phone number
Booking details: dates of stay, number of guests
Payment data: processed via third-party secure services (e.g. Stripe, PayPal) – we do not access this data
Navigation data: cookies, IP address, browser type

4. Purposes of Processing

Manage bookings (confirmation, communication before and after stay)
Contact you when necessary
Customer service
Issue invoices
Improve the website and services
Fulfil legal and tax obligations

5. Legal Basis

Contract execution (e.g. booking management)
Legal obligations (e.g. invoicing)
Your consent (e.g. newsletter, cookies)

6. Data Recipients
Trusted service providers:

Web hosting
Booking tool (e.g. HBook)
Secure payment provider (e.g. Stripe, PayPal)
Technical/maintenance service providers
These providers comply with GDPR regulations.

7. Data Retention

3 years after last contact for marketing (if consent given)
10 years for billing data (legal obligation)
Necessary period for booking and customer history

8. Your Rights

Right to access, correct or delete your data
Right to object or restrict processing
Right to data portability
To exercise your rights, contact: contact@lagioiahotel.com
You may also file a complaint with the CNIL: www.cnil.fr

9. Cookies
We use cookies to:

Ensure website functionality
Measure traffic (e.g. Google Analytics)
Improve user experience
You can manage your preferences when first visiting our site.

10. Security
We take appropriate technical and organizational measures to protect your data from loss or unauthorized access.

11. Policy Updates
This policy may be updated.
Last update: 26/05/2025